Responsible Gaming
at 10bd —
Play Smart, Stay Safe
At 10bd, we believe that gaming should always be a form of entertainment — not a source of stress, financial hardship, or personal harm. Our responsible gaming framework gives every Bangladeshi player the tools, information, and support needed to keep their experience enjoyable and within healthy limits.
Gaming Is Entertainment — Nothing More
10bd is built for Bangladeshi players who enjoy cricket betting, live casino, slots, and more as a leisure activity. We take our duty of care to our players seriously and maintain a comprehensive responsible gaming programme designed to identify, support, and protect individuals who may be at risk of developing gambling-related problems. This page explains every tool and resource available to you.
21+ Age Restriction — No Exceptions
All 10bd accounts require mandatory age verification. Every player must be 21 years of age or older to register, deposit, place a bet, or access any casino feature. We verify date of birth against government-issued identity documents including the Bangladesh National Identity Card (NID) and passport. Accounts found to belong to individuals under 21 are immediately suspended and funds returned.
Deposit Limits — You Control the Budget
Set a daily, weekly, or monthly deposit cap on your 10bd account to keep your spending within a comfortable budget. Once a limit is set, it takes effect immediately and cannot be increased without a mandatory 48-hour cooling-off period. This friction is intentional — it gives you time to reconsider before raising your cap. Limits apply equally to bKash, Nagad, Rocket, Upay, and all other accepted deposit methods.
Session Time-Out — Step Away Anytime
A session time-out lets you temporarily block access to your 10bd account for a fixed period of your choice — from 24 hours up to 6 weeks. During the time-out period, you cannot log in, place bets, or access casino games. This tool is designed for moments when you feel you need a short break but do not require a full self-exclusion. Activating a time-out is instant; cancelling one requires waiting out the full selected period.
Self-Exclusion — A Serious Commitment
If you feel that gambling is becoming a problem in your life, self-exclusion is a powerful and lasting tool. Requesting self-exclusion closes your 10bd account for a minimum period of 6 months, with options extending to 1 year, 3 years, or permanent exclusion. During the exclusion period, you cannot create a new account, make deposits, or receive promotional communications. Self-exclusion requests are processed by our support team within 2 hours of receipt.
Reality Checks — Stay Aware
Enable session reminders on your 10bd account to receive on-screen notifications at regular intervals — every 30, 60, or 90 minutes — showing how long you have been logged in and how much you have staked during that session. These reality checks are designed to interrupt extended play sessions and give you a clear, factual picture of your activity so you can make informed decisions about whether to continue or stop.
Loss Limits — Guard Your Bankroll
In addition to deposit limits, 10bd allows you to set a maximum loss threshold for any given day, week, or month. Once the platform detects that your net loss has reached your chosen limit within that period, your account is automatically restricted from placing further bets until the period resets. Like deposit limits, increasing a loss limit requires a mandatory 48-hour review window before the change takes effect.
How to Activate Your Protection Tools
All responsible gaming tools on 10bd are accessible directly through your account settings or via our 24/7 support team. Here is the process for activating each tool:
-
01
Log In to Your 10bd Account
Access your account through the 10bd Login page using your registered username and password. All responsible gaming settings are found within your account dashboard under the "Player Safety" section.
-
02
Navigate to Player Safety Settings
Inside the account dashboard, locate the "Player Safety" or "Responsible Gaming" tab. This section houses all available protection tools including deposit limits, loss limits, session reminders, time-out options, and self-exclusion.
-
03
Select and Configure Your Chosen Tool
Choose the tool you wish to activate. For limits, enter your chosen amount and the applicable period (daily / weekly / monthly). For time-outs, select the duration. For self-exclusion, select the exclusion period and confirm your intention via a secondary verification step.
-
04
Confirm and Receive Email Confirmation
All changes take effect immediately upon confirmation. You will receive an email to your registered address confirming the activation of the tool, the parameters selected, and the date on which any restriction can be reviewed or modified.
-
05
Contact Support If You Need Help
If you are unable to locate the settings in your dashboard, or if you need a tool activated urgently, contact our support team at [email protected] at any time. Support operates 24 hours a day, 7 days a week, including public holidays. For self-exclusion requests, we treat all messages as urgent and process them within 2 hours.
Available Limits at a Glance
The following table summarises every limit and restriction option available to 10bd players. All amounts are in Bangladeshi Taka (৳).
| Tool | Period Options | Min / Max | Change Notice |
|---|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | ৳500 / No maximum | Decrease: immediate. Increase: 48 hrs |
| Loss Limit | Daily / Weekly / Monthly | ৳500 / No maximum | Decrease: immediate. Increase: 48 hrs |
| Wager Limit | Daily / Weekly / Monthly | ৳500 / No maximum | Decrease: immediate. Increase: 48 hrs |
| Session Reminder | Every 30 / 60 / 90 mins | N/A | Immediate effect either way |
| Time-Out | 24 hrs / 1 week / 6 weeks | N/A | Immediate. Cannot cancel early |
| Self-Exclusion | 6 months / 1 yr / 3 yrs / Permanent | N/A | Immediate. Reinstatement review only after full period |
Important: Decreasing any financial limit or activating any time-out or exclusion tool is always immediate with no waiting period. These protective actions are never delayed. Only requests to increase a limit or shorten a restriction period are subject to a cooling-off window.
Recognising a Problem — Warning Signs to Watch For
Gambling problems can develop gradually and are not always immediately obvious. The following warning signs may indicate that gambling has moved beyond a leisure activity and is beginning to cause harm. If several of these apply to you or someone you know, we strongly encourage reaching out for support.
Chasing losses: Continuing to gamble in an attempt to recover money lost in previous sessions, often leading to larger bets and deeper losses.
Gambling beyond your budget: Spending money that was earmarked for essential expenses such as rent, food, utilities, or family needs on gambling activities.
Inability to stop: Frequently trying to cut down or stop gambling but finding it difficult or impossible to do so, even when you genuinely intend to quit.
Increasing stakes over time: Needing to bet increasingly larger amounts to feel the same level of excitement or engagement that smaller bets once provided.
Borrowing money to gamble: Taking loans, borrowing from family members, or using credit facilities specifically to fund gambling activity.
Neglecting responsibilities: Missing work obligations, family commitments, or important personal responsibilities due to time spent gambling or recovering from gambling-related stress.
Mood dependence: Gambling to escape feelings of anxiety, depression, stress, or loneliness, or experiencing significant irritability and mood changes when unable to gamble.
Hiding gambling activity: Concealing the extent of gambling from family, friends, or partners, or feeling shame, guilt, or dishonesty surrounding your gambling behaviour.
If you recognise yourself in three or more of the above descriptions, we urge you to use 10bd's self-exclusion tool immediately and to seek professional support. Gambling disorder is a recognised condition that responds well to treatment. You do not need to face this alone — help is available, and reaching out is the right move.
A Quick Self-Check — Are You Gaming Responsibly?
The following questions are adapted from internationally recognised responsible gambling screening frameworks. Answer honestly — this check is for your benefit only. If you answer "Yes" to three or more questions, we recommend activating protective tools on your account and speaking with our support team.
Have you ever gambled with money that was originally intended for essential expenses such as rent, food, bills, or your children's education?
Have you ever felt the urge to bet more and more money in order to achieve the same level of excitement that smaller stakes once provided?
Have you ever tried to win back money you lost gambling by placing further bets — sometimes referred to as "chasing your losses"?
Have you ever borrowed money from a family member, friend, or financial institution specifically to fund a gambling session?
Have you ever felt restless, irritable, or unable to concentrate when you have tried to cut down or stop gambling?
Have you ever concealed the extent of your gambling activity from a spouse, partner, parent, or close friend?
Has gambling ever negatively affected your work performance, career, relationships, or your ability to meet family responsibilities?
Do you find yourself thinking about gambling frequently during the day — planning the next session, reviewing past bets, or calculating future strategies even when you should be focused on other things?
What your answers mean: Answering "Yes" to 1–2 questions may indicate early risk factors worth monitoring. Answering "Yes" to 3–5 questions suggests a moderate gambling problem. Answering "Yes" to 6 or more questions is a strong indicator of a serious gambling disorder. In any of these cases, please contact [email protected] immediately to activate self-exclusion and discuss your options.
Your Full Suite of Protection Controls
Every 10bd account comes with a complete set of player-controlled safety tools. These are always free to use, always active, and always modifiable downward (to more protection) without any delay.
Deposit Cap
Set a hard ceiling on how much you can deposit across any 24-hour, 7-day, or 30-day period. Works across all payment methods: bKash, Nagad, Rocket, Upay, and bank transfers.
Wager Cap
Limit the total amount you can stake in bets or casino rounds within a set period, independent of your deposit balance. An additional layer of control beyond the deposit limit.
Loss Cap
Define the maximum net loss you are willing to accept within a given period. When your losses hit this threshold, your account pauses betting until the period naturally resets.
Reality Check
Receive an on-screen session update at intervals of your choice. The notification shows total time played, total amount wagered, and net result — cutting through the immersive flow of play.
Marketing Opt-Out
Disable all promotional emails, SMS messages, and bonus notifications at any time. Removing the constant stimulus of promotions can meaningfully reduce the urge to play impulsively.
Cool-Off Period
Take a short break of 24 hours to 6 weeks without formally closing your account. Your balance is preserved; access is simply suspended for the duration you select.
Self-Exclusion
A firm, binding commitment to stop. Closes your account for 6 months to permanent, with no early reinstatement. The strongest tool available for players who recognise a serious problem.
Support Referral
Our support team can connect you with professional counselling resources and national helpline information for players in Bangladesh who need structured, expert help beyond self-managed tools.
Protecting Young People — 21+ Strictly Enforced
10bd operates a zero-tolerance policy on underage gambling. The minimum age to hold a 10bd account is 21 years. This is not a formality — it is a firm requirement enforced through mandatory KYC (Know Your Customer) verification for all accounts. Every player is required to submit a government-issued identity document confirming their date of birth before deposits or gameplay are permitted.
If you share a device with younger family members or with a person under the age of 21, we strongly recommend taking precautions to ensure they cannot access your 10bd account. Practical steps include:
- Never saving your 10bd username and password in a shared browser.
- Enabling device-level parental controls that restrict access to gambling websites.
- Logging out of your 10bd account completely every time you finish a session, especially on shared or family devices.
- Using a separate, password-protected user profile on shared computers or tablets for your 10bd activity.
Suspected underage account? If you believe a person under 21 has registered or is using a 10bd account, email [email protected] immediately with the subject line "Minor Account Report". We will investigate and close the account within 24 hours.
Gambling and Financial Health
10bd is designed for entertainment, and like all forms of entertainment, it should occupy a proportionate and affordable share of your personal budget. The platform should never be used as a source of income, as a financial strategy, or as a means of resolving debt. The house edge built into all casino games and the margin built into all betting markets means that over time, the outcomes are probabilistically unfavourable to the player.
We recommend that all players — whether in Dhaka, Chittagong, Sylhet, or elsewhere in Bangladesh — treat their 10bd budget as a defined entertainment expense, in the same way one might budget for a cinema visit or a restaurant meal. Some practical financial guidelines:
- Set a monthly gaming budget before you deposit and stick to it regardless of outcomes.
- Never gamble with money you cannot afford to lose outright.
- Avoid gambling when you are emotionally distressed, tired, or under the influence of alcohol.
- Treat a win as a bonus, not as a sign to increase your stakes significantly.
- Take regular breaks — step away from the screen, do something else, and return only when refreshed.
Need Support? We Are Here — Always
If gambling is affecting your life or the lives of people around you, please reach out. Our support team is available around the clock and is trained to assist players who are experiencing gambling-related difficulties — with no judgement and complete confidentiality.
24/7 Live Support
Our player support team operates 24 hours a day, 7 days a week — including Eid, Victory Day, and all Bangladeshi public holidays. No waiting queues for responsible gaming requests. Use your account's live chat or email us directly.
Urgent Self-Exclusion
If you need your account closed right now, email us at [email protected] with the subject line "Self-Exclusion Request" and include your registered username. We process all self-exclusion requests within 2 hours, any time of day or night.
Professional Referrals
Our team can provide information about professional counselling resources, national helplines, and community support organisations for individuals in Bangladesh who need structured help beyond what 10bd's in-platform tools offer.
Confidentiality guaranteed: All responsible gaming requests — whether for limit-setting, time-outs, self-exclusion, or professional referrals — are handled with strict confidentiality. Your request will not be shared with any third party, and it will have no bearing on the security or standing of any pending withdrawal from your account.
Enjoy 10bd — Responsibly
10bd is Bangladesh's most trusted betting and casino platform. Cricket betting, live casino, premium slots, and more — all in a safe, SSL-secured environment built for players who know their limits. 21+ only. Play responsibly.